Learn more about the Australian Building Codes Board (ABCB)—who we are, what we do, and what falls outside our responsibilities. These FAQs provide clear answers to common questions about our role in developing the National Construction Code (NCC), our governance, and how we support building and plumbing regulation across Australia.
Who is the ABCB and what do we do?
The Australian Building Codes Board (ABCB) is a standards writing body responsible for developing and maintaining the National Construction Code, WaterMark and CodeMark Certification Schemes, and regulatory reform in the construction industry. The ABCB is a joint initiative of the Commonwealth and state and territory governments, together with the building and plumbing industries.
What doesn’t the ABCB do?
The ABCB does not enforce the NCC or regulate building and plumbing work. It also doesn’t provide legal advice, assess individual building designs, or handle complaints about building work or practitioners. These responsibilities lie with state and territory building and plumbing regulators.
Why has the ABCB’s phone contact been closed?
As part of the ABCB’s broader modernisation strategy, we have transitioned to a fully digital advisory service to improve accessibility, consistency, and efficiency in responding to enquiries. This change allows us to better manage increasing demand, ensure equitable access to information, and maintain a clear record of all correspondence.
By centralising enquiries through our online contact form, we can:
- provide more accurate and consistent responses
- prioritise enquiries based on complexity and urgency
- ensure all enquiries are documented and traceable
- allocate resources more effectively to support our core functions.
We understand that this is a change from previous practice, and we appreciate your understanding as we continue to improve our services.
Where can I find information about building and construction regulations in my state or territory?
You can find information about the legal requirements in your area by contacting your local building or plumbing authority. Each state and territory has its own regulations, so it's best to check directly with the relevant department. You’ll find contact details and links for each jurisdiction on the ABCB website.
Who enforces the NCC?
The NCC is given legal effect through building or plumbing legislation set out by your state or territory government, or other statutory authority. Acts and regulations set out the legal framework and administration mechanisms for the NCC, to support the design and construction of buildings and plumbing and drainage systems.
You’ll find more information on the ABCB website.
I’m not happy with the quality of work done by my builder. What can I do?
The ABCB is responsible for maintaining and updating the NCC at a national level. However, enforcement and administration of the NCC is managed by the state and territory governments.
If you're concerned about the quality of work done by your builder, you should contact the building administration in your state or territory. They can provide advice on your options and the appropriate steps to take. Your local council or building certifier may also be able to assist with guidance specific to your situation. This may include issues related to defects, extensions, renovations, maintenance and compliance.
Read more about the ABCB’s roles and responsibilities.