Can't find what you're looking for?

The ABCB provides general information and guidance on the National Construction Code (NCC) and other ABCB initiatives. While we do not offer regulatory advice or enforce building regulations, we aim to assist with enquiries to the best of our ability.

Please note: Phone support is no longer available. All enquiries must be submitted via the contact form below. To help us respond effectively, please include as much detail as possible. 

Before contacting us

  • Check our FAQs: Our Frequently Asked Questions section below may already have the answers you need.
  • Explore our resources: Visit the resource library or check our latest news updates for helpful information.
  • Search our site: Use the global search function to quickly locate relevant content.
  • Consider if you should contact your state or territory's building or plumbing authority: If your enquiry relates to matters regulated at the jurisdictional level, such as legal requirements, illegal building or plumbing activity, or if you've found a product that requires WaterMark certification, contact the building or plumbing administration in your jurisdiction. 

Content in this section is reviewed and updated regularly to ensure accuracy and relevance. If your question isn’t answered, please use the contact form below.

Looking for quick answers?

Try our frequently asked questions (FAQs) before submitting your enquiry.

This section provides answers to frequently asked questions about the National Construction Code (NCC), the role and responsibilities of the ABCB, including what we do and do not regulate. Our FAQs provide guidance on topics such as Australian Standards, the CodeMark and WaterMark certification schemes, copyright, ABCB publications, and the use of our digital platforms.

Content in this section is reviewed and updated regularly to ensure accuracy and relevance. If your question is not addressed here, please refer to our contact options below for further assistance.

General ABCB
Learn more about the Australian Building Codes Board (ABCB), who we are, what we do, and what falls outside our responsibilities.  
General NCC
Find answers common general questions about the National Construction Code (NCC) including how to access it, what each volume covers, where to find previous editions, and how updates are managed.  
NCC 2022 Building
Find common questions related to Volume One, Volume Two and the ABCB Housing Provisions. 
NCC 2022 Plumbing
Coming soon! NCC Volume Three FAQs to support your understanding.
WaterMark
The WaterMark Certification Scheme is a mandatory scheme for certain types of plumbing and drainage products. Learn more about the WaterMark scheme and why it's important.
CodeMark
Find answers to common questions about the CodeMark Certification Scheme, including the certification process and how to report misuse of the CodeMark trade mark. 
Modern Methods of Construction
Modern methods of construction refers to a wide variety of construction methods that are different to traditional onsite construction. Explore common questions about MMC in relation to the NCC and the ABCB's work. 
Standards
This section answers common questions about Australian Standards and other documents referenced in the NCC.  
ABCB Resources
Learn more about what ABCB resources are available, how to access them, and how these resources can support your work or studies. 
Copyright
Learn more about ABCB copyright and how our content can be used, shared, and reproduced, as well as information about trade mark use. 
Computer screen with illustration of a cityscape behind it on a light grey background
Need help using the ABCB website or accessing NCC Online? This section answers common questions about logging in, resetting your password and accounts. 
Non-conforming Building Products
Building and construction in Australia must meet strict standards to ensure safety and durability. We've developed these FAQs to support informed decision-making and compliance. 

Still need help? 

Contact us using the form below. 

Before submitting your enquiry, please note: 

We aim to respond to all enquiries within 10 business days. However, this timeframe may vary depending on the volume of enquiries we receive. We appreciate your patience and understanding if there is a delay. 

To help us respond as efficiently as possible, please ensure your enquiry includes: 

  • your full name and contact details 
  • the specific topic or issue you're enquiring about 
  • any relevant documents or references (e.g. NCC provisions, standards, or previous correspondence).

If your matter is urgent or relates to a compliance issue, we recommend contacting your local building authority or relevant jurisdiction, as the ABCB does not provide regulatory advice or enforce building regulations. 

For general information, you may find the answer you're looking for in the FAQs on this page

Contact us

Which of the following best describes you?
Does your question relate to planning issues, regulatory matters, licensing, workmanship or other administrative matters that are outside the ABCB's remit? (Check the ABCB's roles and responsibilities if you're unsure https://www.abcb.gov.au/about/office)
What is your query about?
Field Grouping
Unlimited number of files can be uploaded to this field.
256 MB limit.
Allowed types: pdf, doc, docx, xls, xlsx, jpg, png.