Need help using the ABCB website or accessing NCC Online? This section answers common questions about logging in, resetting your password, finding resources, what you can access with or without an account, and how to subscribe to receive our newsletter. 

Whether you're having trouble signing in, seeing a 'Page Not Found' error, or just want to know how to get started with NCC Online, these FAQs are here to help you get the information you need quickly and easily. 

Browse the questions below to find answers and step-by-step guidance. 

How can I reset my password for my ABCB account?

To reset your password, follow these steps: 

  1. Go to the NCC Online login page: https://ncc.abcb.gov.au 
  1. Click on 'Forgot password?' beneath the login fields. 
  1. Enter the email address associated with your ABCB account. 
  1. Check your email inbox for a password reset link and follow the instructions provided. 
  1. Create a new password and log in using your updated credentials. 

If you don’t receive the reset email or if you encounter any issues, you can request assistance via the contact form on our Help and Support page. 

Please note that you don’t need to log in to access NCC Online. NCC Online is free to access without registration.  

What can I do if I get a ‘Page Not Found’ error when I search for a resource that used to be on the website?

This error usually means that the resource you're looking for has either been removed or its URL has changed. 

To locate what you need you can try: 

  • using the search feature to look for the resource 
  • using the filter function on the homepage to narrow your search by topic or resource type. 

To keep the website current, outdated resources are periodically removed. We’re working to create a repository of ABCB publications on the National Library of Australia (NLA) website. An archive page will also be added to the ABCB site, with links to the NLA so you can access older publications. 

How can I subscribe to receive email updates?

To receive our regular newsletter and occasional announcement emails, click the ‘subscribe’ button to register.  The 'subscribe' button is found in the menu at the top of the ABCB website. Visit the subscribe page. 

I’m having trouble logging into my ABCB account. How can I gain access?

If you're having trouble logging into your  account, here are a few steps you can try: 

1. Check your login details 

  • Make sure you're using the correct email address and password. 
  • Check for any typos or extra spaces, especially if copying and pasting. 

2. Reset your password 

If you’ve forgotten your password or it’s not working: 

  • click ‘Reset password’ 
  • enter your registered email address and follow the instructions in the reset email. 

3. Clear your browser cache or try a different browser 

Sometimes login issues are caused by cached data or browser compatibility. Try: 

  • clearing your browser cache and cookies 
  • using a different browser (e.g. Chrome, Firefox, Edge). 

4. Check your email verification 

If you recently registered, make sure you’ve verified your email address. Check your inbox (and spam folder) for a verification email. 

5. Contact support 

If none of the above work, you can contact us using the form on our Help and Support page. 

Include: 

  • your full name 
  • the email address you registered with 
  • a brief description of the issue. 

How do I find resources on the ABCB website?

If you know the title, topic, or keywords, enter them into the search bar and relevant results will appear. 

You can also use the filter function in the ABCB Resource Library to narrow your search by topic, resource type, or other categories. 

Do I need an account to access the NCC?

No, registration is not required to access the NCC Online.  

Do I need to create an account for the ABCB website?

Not usually. Accounts are generally only required to access certain resources, such as NCC CPD and NCC Tutor. Registration is no longer required to access the NCC or subscribe to our newsletter.  

How do I update my user profile information?

To update your personal details and communication preferences: 

  1. Log in to your account. 
  1. Click on ‘My Account’.  
  1. Update your profile information, including your email preferences, contact details, and other settings. 

When I click the link to reset my password, why did it take me to a page asking for my old password?

The page you're seeing is asking you to create a new password, not enter your old one. 

To reset your password: 

  1. Enter your new password in the first field. 
  1. Re-enter the same password in the confirm password field. 
  1. Click save at the bottom of the page to complete the reset. 

If you continue to experience issues, please contact us using the form on our Help and support page. 

I’ve found an issue with the website. How can I provide feedback?

We appreciate your feedback—it helps us improve the website experience. 

To report an issue or provide feedback: 

  • Use the contact form on the ABCB website, and select the “website enquiry”  category.  
  • Provide us with a description of the issue, including: 
  • the page or URL where the issue occurred 
  • a brief explanation of the problem 
  • any screenshots (if helpful). 

Why am I getting an error when I use the search function on the ABCB website?

If you encounter an error while using the search function, try clearing your browser cache and then attempt your search again. This often resolves issues caused by outdated or conflicting data stored in your browser. 

Here are links to instructions for clearing the cache in popular browsers:  

If the issue persists after clearing your cache, please contact us using the contact form on the ABCB website with details of the error.